CLIENT MANAGER I

General Description

Export Saint Lucia is a statutory corporation, established under the Trade Export Promotion Agency (Amendment) Act No. 8 of 2019 and operating under the auspices of the Ministry of Commerce, International Trade, Investment, Enterprise Development and Consumer Affairs, in Saint Lucia.

As the lead agency mandated to spearhead the island’s National Export Development effort, its overall objective is to increase aggregate volume and value of exports of both goods and services from Saint Lucia to the rest of the world.

Export Saint Lucia’s programmes are designed to increase exposure of Saint Lucia products and services in the global market and to promote the national image or brand by providing information, counsel and marketing services to exporters looking to expand into external markets.

Export Saint Lucia undertakes activities that will improve relationships between buyers and sellers, and enhance the competitive advantage of Saint Lucian exporters

The Role

Responsibilities

This job is designed to allow the officer to gain valuable experience, assisting with and as required, undertaking the roles and responsibilities of Client Manger I (Marketing and Promotions) as they participate directly in daily operations.

The officer will develop in-depth knowledge of and directly assist with all the duties of a Client Manger I (Trade Marketing and Promotions), including but not limited to the following:

• Assist with the design and implementation of marketing and promotion Action plans / programmes in accordance with the Saint Lucia National Export Strategy;
• Generally, follow up on potential suppliers and identify sales opportunities and setting up buyer /seller meetings
• Prepare client profiles for dissemination to Senior Client Managers for in-market and virtual promotions
• Prepare Export Plans and Export Readiness Plans for potential Exporters
• Plan and prepare presentations and write reports on the status of the local supply chain(s)
• Communicate new product developments to prospective clients/buyers
• Oversee the development of marketing literature to effectively promote the small suppliers
• Identify local suppliers who are export ready
• Provide management with feedback from clients

The Canditate

Skills, Abilities and Other requirements:

• Strong knowledge of broadcast, affiliate relations, digital, and social media;
• Ability to develop creative solutions and strong business propositions;
• Branding expertise;
• Proven ability to create portfolio of assets that have demonstrated to meet consumer and business needs;
• Knowledge of Saint Lucia’s main export sector(s);
• Ability to work collaboratively, keep others informed, develop, engage and utilize networks and work effectively with colleagues across a dispersed network;
• Ability to deliver results, solve problems, achieve outcomes and provide services of value to clients and stakeholders;
• Ability to conduct research and analysis to a high standard, be resourceful, provide insight and to synthesize issues into practical solutions/recommendations;
• Exposure to and / or understanding of both the government context for Export Saint Lucia’s work articulated in the National Export Strategy and the needs of the businesses that we serve and advise;
• Sound understanding market dynamics and the key sectors relevant to a given market;
• Relevant international experience or exposure, which may include professional services, government or commercial business;
• Language capability with a recognized Proficiency Rating in a foreign language (French or Spanish would be an asset).

Personal Characteristics and Profile:

• Strong Sales Background
• Proven success in a marketing role;
• Strong initiative, adaptability and flexibility, with the ability to work with ambiguity, multi-task and set priorities;
• Excellent oral and written communications skills;
• Well-developed interpersonal communications and representational skills and qualities including the ability to represent Export Saint Lucia in international forums;
• Business acumen including the ability to strategically analyse issues and draw out insights;
• A high level of integrity and commitment to ethical behaviour;
• Extensive proposal, presentation, and negotiating experience;
• Self-starter, motivated, team player with strong organizational skills;
• Solid computer proficiency, high level of proficiency in MS Office and MS Excel/PowerPoint in particular;
• Willingness to travel.

Technical Experience required